Cancellation guarantee proposed by Sunêlia Vacances
For your camping holidays on the Ile de Ré, Sunêlia Vacances offers you the cancellation guarantee to go on holiday with peace of mind.
This offer is free for any reservation of 7 nights minimum and is triggered automatically if your stay meets the conditions of the offer. It is valid for all your camping trips from April to September.
Book your stay in Charente-Maritime in complete safety with our cancellation guarantee
The cancellation guarantee is offered to you for any stay in a mobile home of at least 7 nights.
General conditions of the Cancellation Guarantee
The Cancellation Guarantee is valid as soon as the rental contract is signed and expires the day before the first day of your stay in a mobile home at midnight. Subject to contractual obligations, the Cancellation Guarantee allows you to claim reimbursement of the sums paid.
We reimburse free of charge in the event of:
Accident of life
A serious illness, a physical accident, complications of pregnancy or the death of :
- You, your spouse or common-law partner, your ascendants or descendants, your guardian
- Your brothers, sisters, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law, fathers-in-law, mothers-in-law
Requiring your presence on the day of your planned departure and resulting from theft, fire, water damage or natural elements affecting your main residence or your business premises which are more than 50% destroyed (certificate from the insurer to be provided).
Loss of employment
Of yourself or your spouse, provided that the procedure has not been initiated before the booking of the stay.
Free cancellation and refund up to the day of arrival in the following cases
- the client is positive at Covid at the time of the start of the stay.
- the campsite is closed for reasons related to Covid-19.
- the client is unable to travel due to containment, border closures and/or quarantine measures on return from holiday.
How to benefit from this?
All these reasons for cancellation must be communicated by registered letter accompanied by all the necessary documents establishing the facts (expert's report, police report, summons, medical or death certificate, etc.) as soon as they occur and at the latest within 3 working days following the claim or the event.